Making an Appointment:
You will be highly advised to book your next check-up appointment once the dentist suggests it. We will try to offer you an appointment, if required, as soon as possible at a convenient time. You can make an appointment by phoning at 01279 445552. We always try to see patients at the appointed time. In the rare case that you are kept waiting, please be patient and we will see to you as soon as possible.
You will be highly advised to book your next exam once the dentist suggests it.
At the end of your course of treatment, your dentist will discuss with you when you will need to come back for a check-up. NHS dentists now follow guidelines issued by the National Institute for Health and Clinical Excellence (NICE). This means you may need to attend as often as is needed to keep your teeth and gums healthy and may no longer need a check-up every six months. If a patient wants to have a check-up earlier than what the dentist is suggesting, he/she has the option of a private examination.
If you are unable to keep your appointment, please let us know as soon as possible so that we can make the time available for other patients. Missed appointments waste NHS time. If you miss an appointment without at least 24 hours notice, we may not be able to complete your treatment or offer you NHS care in the future.
Helping our Patients
Foreign Languages spoken at this practice include Greek and French. Translation services are available. We also have full disabled access at our practice. Inductions loops are also available for patients with hearing aids.
Urgent and Out of Hours Care
If you are in pain during surgery hours, please contact us and every effort will be made to see you as soon as possible.
If you are in pain outside surgery hours you can contact 111 for pain relief advice on NHS.
For private out of hours appointments or emergencies please contact 07843 261341. Please note that there will be a charge of £100 to open the surgery. You will be informed about any additional charges by the dentist depending on the treatment required.
We provide NHS service for all patients. We also offer Private dental treatment for patients who choose so. NHS dental treatment includes all treatment necessary to secure and maintain your oral health. Your appointment card as well as the poster in our waiting room has information about the cost of NHS treatment. Please bear in mind that you will have to pay in advance for your treatment.
Some NHS patients are entitled to either full or partial exemption from NHS changes. You may qualify for full or part exemption if your are: Under 18 / Aged 18 and in full time education / An expectant mother / A mother with a child under one year / A family receiving Income Support or Income-based Jobseeker’s Allowance / A family receiving Pension Credit Guarantee Credit / You are entitled to or named on a valid NHS tax credit exemption certificate / You are named on a valid HC2 or HC3 certificate.
Please refer to the NHS website for full details on bands of charges and fees.
Patients found to have incorrectly claimed help with the cost of NHS dental treatment may receive a penalty charge.
Private Treatment is also available at this practice. If you would like to become a private patient, or would like details, please ask at reception.
Private Treatment Price List can be found here
In addition you could be a NHS patient but you may choose to have some treatments that are not provided on the NHS, done privately (i.e. teeth whitening or any other cosmetic treatment). Your dentist will advise you of the cost of any private treatment.
Some people feel a deep-seated anxiety about dentistry. We do understand. Please discuss your fears with us and we will do everything we can to help.
Special arrangements can be made privately to provide home visits for patients who are very sick or disabled.
Over the years we have developed experience in all aspects of dental case, but in certain cases we may refer patients to colleagues who have special skills in certain types of treatment for example: tooth straightening (orthodontics), extractions, sedation for adults and children.
As a caring practice we take all necessary precautions to safeguard both patients and staff against blood-borne infections. We follow recommended guidelines with regards to the sterilisation of instruments and the use of disposable items.
Policy and Aim
It is our policy for each patient to see one dentist on a continuing basis. However, if this is not possible for any reason, suitable alternative arrangements will be made for you to see someone within the practice.
Old Harlow Dental Practice is equipped to create a comfortable and relaxing atmosphere in which to treat you. We are always happy to hear your comments.
Your Rights and Responsibilities
You are entitled to:
• A thorough examination of your mouth, teeth and gums.
• A full explanation of your treatment options.
• A written treatment plan including costs. This may alter as your treatment progresses or as the result of x-rays. Should it change we will inform you.
• Information about NHS charges displayed in the waiting room and on your appointment card.
• Advice on how to keep your teeth and gums healthy.
• A care and treatment summary if your decide to transfer to another dentist.
• Make a complaint if you are not happy with your treatment and care.
You are responsible for:
• Giving at least 24 hours notice if you have to cancel or change an appointment. We will not charge you for missed appointments – but if you miss an appointment without the above notice, we may no longer be able to offer you treatment.
• Following your dentist’s advice to prevent tooth decay and gum disease.
• Paying your bill promptly.
• Bringing proof of entitlement when claiming help with cost of NHS treatment. If no proofs is shown your eligibility will be checked.
• Keeping us informed about any changes in your medical condition and/or change of address or telephone.
• Treating our staff with courtesy and respect (we may refuse to treat patients who are violent or abusive, fail to pay their bills or refuse to cooperate during treatment. In this case we will inform the patient and NHS England).
If you would like to comment about any aspect of our service please contact our Practice. If you are not happy with the response you receive from us you are entitled to raise this verbally or in writing with GDC Dental Complaints Service and the NHS Ombudsman.
For more information www.dentalcomplaints.org.uk
email: [email protected]
Our team are trained in complaint handling and are involved in the regular review of complaints, complaints procedures and management so that services, policies and procedures can be continually improved.
Private dental services: the Dental Complaints Service on 08456 120540 or visit www.dentalcomplaints.org.uk
Patients found to have incorrectly claimed help with the cost of NHS dental treatment may receive a pentalty charge.
Local NHS Services
NHS number: 111 sercive – free from any charge
Dental NHS England