Following recent national guidance, Old Harlow Dental Practice will remain open for urgent care and limited routine appointments, as we are an essential service.

At the moment and due to the circumstances, we do not accept new NHS patients.

We would like to reassure all our patients that we have rigorous cross infection control measures to ensure a safe environment for your visit.

Only patients with an appointment will be permitted to enter the practice.

ATTENDING THE PRACTICE

• Your appointment should have already been arranged over the phone
• We will call you one day prior to your appointment in order to ask you screening questions concerning COVID -19 .We will ask you the same questions when you arrive for your appointment.
• Please attend your appointment on time, as for safety reasons, we do not operate a waiting room.
• The front door will be locked. At the time of your appointment a member of staff will greet you and take your temperature.
• You should attend the appointment alone (exceptions are for children and patients who require a carer, please only bring 1 other person to the appointment).
• Once the treatment is complete, you will be escorted to the reception area for payment by card only.

If you call the surgery and we are unable to answer your call, please leave a message or email us.   We will get back to every patient who leaves a message, but it may take longer than normal.

Thank you for your continuous support.